Refund & Cancellation Policy

Last updated: 12 July 2026

This policy explains how payments, wallet balance, cancellations and refunds work.

1. Digital service & delivery

tuitioning is a fully digital service delivered online. There is no physical shipping. A paid essay evaluation is delivered instantly on submission, within the app.

2. Wallet balance

Wallet recharges are prepaid credit for use within the Service. Balance is non-refundable and non-transferable, and does not expire. Once added, balance can be used for essay evaluations but cannot be withdrawn as cash.

3. Charges & cancellation

The price of an evaluation is deducted only when you submit an essay for evaluation. Because each evaluation is generated and delivered immediately, a completed evaluation cannot be cancelled or refunded. If an evaluation fails due to a technical error on our side, the amount reserved for it is automatically returned to your wallet — you are not charged for a failed evaluation.

4. Failed or duplicate payments

If money is debited from your bank/UPI but your wallet is not credited (for example, a network failure during payment), the transaction is typically auto-reversed by your bank or payment provider within 5–7 working days. If it is not, email us at support@tuitioning.in with your payment reference within 7 days and we will investigate and reverse any duplicate or un-credited charge.

5. How to reach us

For any payment issue, contact support@tuitioning.in. We aim to respond within 2 working days. Any refund we approve is made to the original payment method.